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FAQ
HOME · FAQ
About Bad Apple
Give me a basic rundown of how the service works.
Every week, we reach out to farmers and purchase produce at risk of going to waste because of 1) excess supply or 2) cosmetic “imperfections” that don’t impact the taste, nutritional content, or shelf life. We provide you with a menu of options and you pick the produce items you want. We box up your choices and deliver them to your doorstep at a discount to grocery store prices. You can skip deliveries whenever you want. It’s as simple as that!
Do you charge any subscription or membership fees?
No, we don't charge any subscription or membership fees. You're simply charged for the price of the products that are delivered to you, plus a delivery fee.
What do you do with produce that doesn’t make it into boxes?
Our driving mission is to fight food waste and hunger. In line with our values, we donate all excess produce to our community partners, a combination of hunger relief organizations, food pantries, and education non-profits.
Account
Can I skip deliveries? (Short answer: Yes!)
You can cancel boxes any time before a preset cutoff 4 days before your delivery at 3PM. To skip a delivery, go to My Account // Upcoming Deliveries. Find the line item that pertains to your next delivery, and click “Skip Delivery” in the “More Options” column. You can also add a vacation into the system by going to My Account // Delivery Hold, putting in start and end dates, and selecting “Add Vacation.”
If you realize that you’re going to be out of town after the cancellation cutoff, contact our customer service team at support@badappleproduce.com. We will arrange to have your box donated to one of our community partners!
If you realize that you’re going to be out of town after the cancellation cutoff, contact our customer service team at support@badappleproduce.com. We will arrange to have your box donated to one of our community partners!
How do I cancel my subscription?
We hate to see you go, but if you decide that Bad Apple isn’t for you, cancelling your subscription is simple. Go to My Account // Recurring Items, click the “Remove All” button, and click “Ok” on the resulting pop up. If you decide you’d like to re-subscribe, log onto your account, add another box to your shopping cart, and check out.
Can I customize what I get in my box? (Short answer: Of course!)
Like its name suggests, the You Pick! Produce Box is fully customizable week to week. To adjust the components of your box, go to My Account // Upcoming Deliveries, then click the “Customize Bag” button underneath the line pertaining to your next delivery. Use the plus and minus buttons to set the amount of each item you want, and save your preferences.
Remember: you can customize your order up until 4 days before your delivery at 3PM. If you don’t customize your order by the cutoff, we will default the contents of your box to the items in the previous order that you received, minus any items that we no longer have included in our weekly availability. You can reach out to us at support@badappleproduce.com if you need to make any changes to your order after the deadline, and we will work with you to best accommodate your needs given what we have available in inventory!
Remember: you can customize your order up until 4 days before your delivery at 3PM. If you don’t customize your order by the cutoff, we will default the contents of your box to the items in the previous order that you received, minus any items that we no longer have included in our weekly availability. You can reach out to us at support@badappleproduce.com if you need to make any changes to your order after the deadline, and we will work with you to best accommodate your needs given what we have available in inventory!
Can I customize the Trust Us! Produce Box?
At this time, we're not able to make substitutions or changes to the Trust Us! Produce Box. If you have allergies or want more say on the fruits and veggies we send you, we recommend the You Pick! Produce Box, which is fully customizable.
How can I get in contact with your customer service team?
If you're a subscriber and you need help, email support@badappleproduce.com. We will get back to you within a day, and in most cases, we'll respond in less than thirty minutes.
While in certain circumstances, we can provide customer service support over the phone, we strongly prefer email communication so that we can avoid playing phone tag with you!
While in certain circumstances, we can provide customer service support over the phone, we strongly prefer email communication so that we can avoid playing phone tag with you!
Delivery
Where do you deliver?
Currently, Bad Apple serves every zip code in Manhattan, and some zip codes in Queens and Brooklyn. If you’re dying to get your hands on our produce, but are outside of the delivery range, join our wait-list! We’ll shoot you an email when we expand to your area. Tip: share our wait-list with your neighbors. The more interest we get in a zip code, the faster we’ll come to you!
When do you deliver?
We assign you a delivery window depending on your zip code, which you'll receive in a confirmation email post check-out. We follow this schedule in order to reduce the amount of gasoline we burn on the delivery route (we’re an environmentally conscious organization after all!).
Unless you move neighborhoods, your delivery will always arrive on the same day, during the same window.
Unless you move neighborhoods, your delivery will always arrive on the same day, during the same window.
I’m not home during my delivery window, is this an issue? (Short answer: No!)
Not home during your delivery window? Not a problem! Just update your delivery notes when you check out to include detailed instructions on where to drop off your box.
As a note, we don't include any ice packs in our boxes to reduce packaging waste. Even if you aren't home to accept your delivery, we recommend that you unpack your box and refrigerate all perishable items within six hours of your order's arrival.
As a note, we don't include any ice packs in our boxes to reduce packaging waste. Even if you aren't home to accept your delivery, we recommend that you unpack your box and refrigerate all perishable items within six hours of your order's arrival.
I don't see a registration or delivery confirmation in my inbox. What's up?
In the event that you aren't getting confirmation emails from us, double check your Spam / Junk folder. If this doesn't resolve the issue, contact us at support@badappleproduce.com and we'll get things sorted out for you.
Make sure that you enable emails from support@badappleproduce.com to be delivered to your main Inbox. We'll periodically send you delivery reminders and other updates about your account.
Make sure that you enable emails from support@badappleproduce.com to be delivered to your main Inbox. We'll periodically send you delivery reminders and other updates about your account.
Can I make a one time purchase?
All of our products are subscription based, but in the event that you're only in town for a week, or need our produce for a special occasion, placing a one time order is simple. All you need to do is add a product to your basket using the standard checkout process, and wait until after the cutoff to modify or cancel an order. Then, go to My Account // Recurring Items, click the “Remove All” button, and click “Ok” on the resulting pop up. This effectively cancels all future deliveries.
What happens if I forget to skip or modify a delivery?
if your order has not been skipped or modified by your Delivery Route cutoff (4 days before your scheduled delivery at 3pm), then we will send you the same items that you received in your previous box, minus anything we no longer have in stock. If you need to make any changes to your order, we are typically able to accommodate them up to 24 hours after the cutoff if you email us.
Can I return my delivery boxes to Bad Apple? Do you reuse your boxes?
Unfortunately, it's a food safety issue for us to reuse boxes once they have been delivered to your home, as they may have been exposed to allergens and other environmental agents. We've built our boxes to pull apart easily so that you can recycle them at home.
How do I leave a tip for my delivery driver?
Unfortunately, our website infrastructure is supported by a third party software company that does not provide an option to add tips to orders online. We are working to come up with a digital solution. In the meantime, we suggest that customers leave envelopes containing tips on their doorsteps, or with their doormen labeled "For Bad Apple Produce." Your driver will know to collect them.
We're proud to pay our drivers well above the industry standard. We recommend tipping our drivers as an expression of gratitude, but if logistics prevent you from doing so, Bad Apple's philosophy is that our company bears the primary responsibility for providing our employees with a living wage.
Do you have a delivery minimum?
No, we don't have a delivery minimum. However, we ask our customers to be cognizant of the environmental impact of home delivery, from packaging materials to gasoline. Given the amount of resources it takes to get a Bad Apple delivery to you, we kindly request that you order a reasonable amount of groceries - meaning, more than a single apple!
Produce
Exactly what kind of produce do you sell? Is it less nutritious or tasty than conventional produce?
Our produce tastes the same as standard produce, and lasts the same amount of time in the fridge. The items may be a different size, shape, or color than what’s sold in conventional markets, or have some scarring on the peel that doesn’t impact the quality. We never source produce that is bruised, rotting, or only lasts a day. If you ever receive any items like this, contact our customer service team at support@badappleproduce.com and we’ll give you a refund.
Is your produce organic?
We focus on reducing food waste, so not all of the produce we source is organic. In fact, because the certification exam is so expensive, a lot of smaller scale growers can’t afford to get certified, even though they may use organic growing practices. We are continually working to flesh out our organic supply and plan to offer a wider selection of organic items in the next few months.
Is your produce local?
Much of the produce we offer is from New York and bordering states. When it starts to get cold in the Northeast, we cast a wider net to ensure that you have a broad selection of items year round. We care deeply about supporting local growers and are in the process of developing an all local subscription option. If you're interested in learning more about what local items we offer month to month, contact our customer support team at support@badappleproduce.com.
We define local as any product that was farmed and harvested within 150 miles of our packing facility in East Rutherford, New Jersey.
We define local as any product that was farmed and harvested within 150 miles of our packing facility in East Rutherford, New Jersey.
